All stock items (stock items are considered to be items we have on the shelf and ship the same day as the order is placed) may be returned within 30 days after shipment date (and may be subject to a 25% restocking fee). A Return Materials Authorization form must be issued and be included with the return of the order. Each returned item must be unused and in original manufacturers package suitable for resale. If an item has been installed, energized or is returned in a condition not suitable for resale a refund will not be granted.
All non-stock items (non-stock items are considered to be items that we do not normally stock and require us to special order from the manufacturer) are non-returnable unless special circumstances exist and a Kent Industries Authorized R.M.A. is issued
All special order items specifically tailored to your order are non-returnable.
While we do try to ensure that we send out the correct item for your order, mistakes do happen. Please note that we must be contacted within 1 week after you have received the shipment if it is shipped incorrectly otherwise we cannot replace the items at no cost.
Any order that is cancelled on the same day of the order prior to shipment can be cancelled. If the order has already shipped, then a return is the only option (see above).
Any non-stock item cannot be cancelled once the order is placed. All special order items from the manufacturer are not eligible for cancellation or return.